Shipping Policy & Refund and Returns
Overview
Our policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer a replacement or exchange.
Shipping
We strive to ship all orders as soon as possible. You will receive a confirmation email once your order has been processed and shipped. Please note that shipping times may vary depending on your location and selected shipping method. We are not responsible for any delays caused by the shipping carrier or customs.
Refunds
Due to the nature of our services, we do not offer refunds on readings, ceremonies, and counseling services that have already been performed or completed. However, we may make exceptions if you purchased an item by mistake or changed your mind within 24 hours of purchase. In such cases, please contact us at help@thesyncretistrealm.com .
Exchanges
We offer replacements or exchanges for our physical products (candles, incense, amulets, and oils) if they are defective or damaged during shipping. To request an exchange or replacement, please contact our customer support team at help@thesyncretistrealm.com within 14 days of receiving your order. Please provide the following information:
– Order number
– Name of the item(s) you wish to replace or exchange
– Description of the issue (damage or loss during shipping)
– Photos of any damage (if applicable)
Once we receive your request, we will review the details and determine if a replacement or exchange is appropriate. If approved, we will provide further instructions for completing the process. Please note that we may require you to return the damaged item(s) before we can ship a replacement or exchange. In such cases, we will provide a prepaid return shipping label.
Sale Items
We do not offer refunds or exchanges on sale items.
Shipping Returns
If an item is damaged during shipping, there is no need to return it. Contact us at help@thesyncretistrealm.com to arrange for your replacement.
Contact Us
If you have any questions about our Shipping, Refund, and Exchange Policy, please contact our customer support team at help@thesyncretistrealm.com .